Terms and Conditions

These site terms explain the main rules, rights, and responsibilities that apply when you access or use Zanzo Casino (the “platform”), create or use a player account, play games, participate in promotions, or use any related services we provide.

By visiting the website, registering an account, making a purchase, playing with Gold Coins (GC) or Sweep Coins (SC), or otherwise using the platform, you agree to follow these conditions of use. If you do not agree, please do not use the services.

Zanzo Casino is operated by Volanta Group Digital LLC, 8 The Green, Ste A, Dover, Delaware 19901, USA (“we,” “us,” or “the operator”).

Eligibility: who can use the platform

Zanzo Casino is intended for adults only. You must be 18+ or the legal age of majority where you live, whichever is higher.

It is your responsibility to make sure that accessing and using online casino-style games (including sweepstakes-style play) is lawful in your location. We may restrict, block, or limit access in certain countries, regions, or jurisdictions.

At this time, the platform is intended for United States residents only, and it is not available in the following states:

• Idaho
• Louisiana
• Michigan
• Montana
• Nevada

Availability can change, and access may be limited based on location verification or other compliance requirements.

Creating an account: simple rules that protect everyone

To use key parts of the platform, you’ll need to register a player account. When you do, you agree that:

• the information you provide is accurate, current, and belongs to you
• your account is registered in your own name
• you will keep your details updated if they change
• you will not create more accounts than the operator permits (typically one per person, household, device, and/or payment method)

We may refuse, limit, or close registrations when we reasonably believe an account is being created to bypass restrictions, misuse promotions, or interfere with fair play.

Verification (KYC): when we may ask for documents

To protect players and meet legal and operational requirements, we may ask you to verify certain details before allowing purchases, redemptions, or full account access. This may include proof of:

• identity and age
• address or residency
• ownership of a payment method
• additional information required to process redemptions (including tax forms where applicable)

If verification is not completed, we may delay or restrict certain actions on the account (such as redemption requests) until checks are finished.

Your account, your responsibility

You are responsible for keeping your login details confidential and for all activity that takes place through your account. If you believe someone else has accessed your account, contact support as soon as possible.

Player accounts are personal. You may not share, transfer, sell, or assign your account, and you may not use the platform on behalf of another person.

Platform currencies: GC and SC explained clearly

Zanzo Casino offers two types of in-platform currency:

Gold Coins (GC) GC are used for social play on eligible games and are not redeemable for prizes.

Sweep Coins (SC) SC can be used in sweepstakes-style games and may be used to win redeemable prizes, subject to eligibility, gameplay, and verification requirements.

No purchase is necessary to participate in sweepstakes gameplay. Purchasing GC does not increase your chances of winning in sweepstakes play.

SC cannot be purchased and may be obtained through promotions, giveaways, and other methods including an alternative method of entry (AMOE) where offered.

Purchases, deposits, and payments: what to expect

If the platform offers the ability to purchase GC packages, the available payment methods may include Visa, MasterCard, and Bitcoin (BTC), depending on your location and our current processing partners. Availability can vary, and we do not promise that every payment option will be available at all times.

Processing times, limits, and risk checks may differ by method. We may apply reasonable security and compliance reviews to purchases, including checks designed to prevent fraud and unauthorized use.

Redemptions and withdrawals: reviews, timing, and minimums

If you request a redemption based on SC gameplay outcomes, your request may be reviewed before approval. Reviews may include identity verification, payment security checks, and gameplay checks designed to protect the fairness and integrity of the platform.

Key points to keep in mind:

• Minimum redemption is generally 50 SC
• Processing is usually 1-2 business days , but timing can vary due to verification status, review queues, banking/processor timelines, and holidays

Where we reasonably believe activity is irregular, verification is incomplete, or rules were broken, we may pause a redemption while we complete a review.

Bonuses and promotions: extra rules may apply

From time to time, Zanzo Casino may offer promotions such as sign-up rewards, discount packages, daily bonuses, referral offers, and VIP benefits. Any bonus or promotion can have additional bonus terms, including (where applicable):

• eligibility and location requirements
• time limits and expiry rules
• game contribution or game restrictions
• playthrough expectations (for example, SC awarded through promotions may need to be played at least once before becoming eligible for redemption)
• caps on conversion or redemption related to a specific promotion
• limits per player, household, device, or payment method

Always review the specific promotion’s rules before participating. If promotion terms conflict with these platform rules, the promotion’s specific terms will apply to that offer.

Game access and feature availability: changes can happen

We aim to provide a reliable experience across desktop and mobile, but we cannot promise uninterrupted access or that every game, feature, promotion, or payment method will always be available in every location or on every device.

Availability may be affected by maintenance, upgrades, provider changes, device compatibility, network conditions, or technical issues. We may add, remove, suspend, or limit games, features, or promotions at any time for operational or compliance reasons.

Fair play standards: what isn’t allowed

To keep gameplay fair and the platform safe, you agree not to:

• use the platform for unlawful purposes
• provide false or misleading information
• attempt to manipulate game outcomes, promotions, or platform systems
• engage in fraud, collusion, or dishonest play
• abuse chargebacks, payment disputes, or refunds
• exploit promotions in a way that conflicts with their intent (including bonus abuse patterns)
• use bots, scripts, automation tools, or other unauthorized software
• allow anyone else to access or use your account

If you’re unsure whether something is permitted, it’s best to ask support before proceeding.

When we may limit services, suspend access, or close an account

We may refuse service or restrict account activity where we reasonably believe that:

• the account is linked to prohibited behavior or attempted misuse
• verification information is missing, incomplete, or inconsistent
• a transaction appears unauthorized or risky
• the platform rules, promotion rules, or player responsibilities have been breached
• we are required to do so for legal, compliance, or security reasons

Actions may include limiting promotions, pausing transactions for review, restricting gameplay modes, or closing the account. Where appropriate, we will aim to handle these situations in a fair and proportionate way.

Mistakes and technical issues: how we handle errors

Occasionally, errors can occur - for example, incorrect balances, display issues, bonus misconfiguration, game malfunctions, interrupted sessions, or pricing/promotion mistakes.

If an obvious error happens, we reserve the right to correct it and to address the impact in a reasonable way. This may include adjusting balances or reversing transactions that were clearly caused by a system or human error. If you notice something that looks wrong, please contact support promptly so we can review it.

Responsible gaming: entertainment first

The platform is designed for entertainment. It should not be treated as a way to make money or solve financial problems.

If responsible gaming tools are available (such as limits, breaks, or self-exclusion options), we encourage you to use them if play stops feeling fun or manageable. You can also review our Responsible Gaming page for guidance and support resources.

Intellectual property: using the site content properly

The website and its content - including branding, logos, design, text, software elements, and original materials - are owned by the operator or licensed to us. You may use the platform for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any part of the website or services without written permission, except where permitted by applicable law.

Third-party providers and linked services

Some parts of the platform may be delivered through third parties, including game studios, payment processors, identity verification services, analytics, and hosting providers. These services may be subject to their own operational limits and availability.

We may also provide links to third-party websites or tools. We do not control those external services and are not responsible for their content or availability.

Liability limits: a fair, practical approach

We work to provide a secure and enjoyable platform, but we are not responsible for losses or damages that result from circumstances outside our reasonable control or from misuse of the services. This can include:

• interruptions or delays due to maintenance or technical issues
• device incompatibility or user configuration problems
• internet or network failures
• third-party provider outages or processing delays
• errors caused by incorrect information provided by the user
• events beyond reasonable control (for example, force majeure)

Nothing in these rules is intended to exclude liability where it cannot be excluded under applicable law.

Service provided “as is” and “as available”

The platform, games, and services are provided on an “as is” and “as available” basis. While we strive to keep things running smoothly, we cannot guarantee uninterrupted access, constant availability, or error-free operation.

Updates to these site terms

We may update these conditions of use from time to time to reflect operational, legal, or product changes. The latest version posted on the website will apply from the date it is published, unless we state otherwise.

We recommend checking this page periodically, especially before participating in new promotions or requesting redemptions.

Other policies you should review

These platform rules work alongside other important policies and pages, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC or verification-related policies (where published)

If any policy includes offer-specific or process-specific rules, those rules apply to the relevant feature.

Contact Zanzo Casino support

If you have questions about these service terms or how the platform works, our support team can help.

Support options may include FAQ and live chat, and you can also contact us by email at support@zanzocasino.com.

A clear agreement that keeps the platform fair

These rules are designed to set honest expectations and protect both players and the operator. By continuing to use Zanzo Casino, you agree to follow the account rules, promotion rules, and platform responsibilities described on this page, along with any offer-specific terms that apply to the features you choose to use.