Sweepstakes Rules

These Sweepstakes Rules explain how sweepstakes play works at Zanzo Casino, who can participate, how to get and use Sweepstakes Coins (SC), how promotions run, and how prize redemptions and account verification are handled. They’re designed to keep gameplay fair, transparent, and compliant while staying easy to follow.

Zanzo Casino is operated by Volanta Group Digital LLC, 8 The Green, Ste A, Dover, Delaware 19901, USA. Sweepstakes activities are governed by Delaware law, and disputes are handled through binding arbitration.

Eligibility: Who Can Play

To participate in sweepstakes games using SC, you must meet all eligibility requirements below:

You must be at least 18 years old or the legal age of majority in your state of residence - whichever is higher. If local law requires you to be older than 18 to participate in sweepstakes promotions, that higher age applies.

You must be a resident of the United States. Participation is not permitted outside the U.S.

You must not be located in any restricted state. At the time of writing, Zanzo Casino does not allow sweepstakes participation from Idaho, Louisiana, Michigan, Montana, or Nevada. If restrictions change, access may be limited or removed without notice to reflect legal requirements.

“No Purchase Necessary” - The Core Sweepstakes Promise

No purchase is necessary to enter or participate in sweepstakes promotions where applicable.

Gold Coins (GC) are a social-play currency and are not redeemable for prizes. Buying GC does not increase your odds of winning sweepstakes prizes and does not provide guaranteed outcomes in any SC gameplay. SC are provided as sweepstakes entries and may be available through free methods of entry.

Account Registration Rules: Keep It Clean and Accurate

To participate, you must create one registered account and provide truthful, current information. Your account details must match your real identity, including name, date of birth, address, and contact information.

Only one account per person is permitted. Multiple accounts - even if created with different emails, devices, or payment methods - can lead to suspension, voided promotions, and loss of redemption eligibility.

Accounts are personal and non-transferable. You can’t sell, gift, or share your account, your SC, or your redemption rights with anyone else.

Geographic & Technical Access Limits

Zanzo Casino may use geolocation, IP checks, and device signals to confirm you’re in an eligible location. Using a VPN, proxy, location spoofing, or any tool intended to hide your true location is prohibited and can result in immediate disqualification and account suspension.

If you travel to a restricted state, SC gameplay and redemptions may be blocked until you return to an eligible jurisdiction and successfully pass location checks again.

Understanding GC vs SC (And Why It Matters)

Zanzo Casino uses two currencies:

Gold Coins (GC) are for social casino entertainment and have no cash value. GC gameplay is not prize-redeemable.

Sweepstakes Coins (SC) are used to participate in sweepstakes-style gameplay. SC may be used in SC games to win additional SC and, if you meet redemption requirements, redeem eligible prizes.

Using the right currency in the right game matters - redemption eligibility only applies to SC activity, not GC play.

How You Can Get Sweepstakes Coins (SC)

SC cannot be purchased. However, SC may be awarded through promotions, bonuses, and free entry options.

Common ways SC may be obtained include promotional SC included with certain GC packages, on-site promotions and limited-time campaigns, social media or email giveaways, and the free mail-in entry method described below.

In many cases, SC awarded from promotions must be played at least once before it becomes eligible for redemption. This “playthrough” requirement helps protect the integrity of the sweepstakes system and reduce fraud.

Free Mail-In Entry (AMOE): Your No-Cost Way to Get SC

Zanzo Casino offers an Alternative Method of Entry (AMOE) by mail.

Approved mail-in requests award 4 SC per request. One request card per envelope is allowed, and the limit is one request per day.

Requests that are incomplete, duplicated, automated, mailed in bulk, or submitted in a way that appears abusive may be rejected. The platform may also require your account details to match your mailed request information before crediting SC.

For the exact mailing instructions and required request details, follow the AMOE directions provided in the site Terms or sweepstakes section to ensure your entry is valid.

How Sweepstakes Promotions Work (Bonuses, Giveaways, and Limited Drops)

Promotions can include welcome rewards, daily bonuses, referral rewards, VIP perks, email offers, and limited-time giveaways. Each promotion may have its own rules, including eligibility, limits, and expiration timing.

Examples you may see at Zanzo Casino include a sign-up bonus that can award GC and SC after you create a registered account and accept the Terms, daily bonus events that can award coin rewards, and referral offers where both players may receive rewards once conditions are met.

Promotional offers can change quickly and may be limited by time, quantity, eligibility, or state restrictions. If a promotion ends, any unclaimed or expired bonus tied to that promotion may be removed or forfeited.

Participation Requirements: What You Must Do to Stay Eligible

To participate properly, you must play fairly, follow the posted rules, and use only your own account. You’re responsible for maintaining the security of your login credentials and for any activity that occurs on your account.

Zanzo Casino may place limits on gameplay, bonus collection, or redemption activity to maintain a safe and fair environment, including velocity checks (high-frequency actions), abnormal gameplay patterns, or suspected automated behavior.

Redemption Rules: Turning Eligible SC Winnings Into Prizes

SC may become redeemable after meeting all redemption requirements, including any minimum thresholds and verification.

Minimum redemption is 50 SC.

Redemption requests generally process in 1-2 business days, though timing can vary due to verification status, risk reviews, banking timelines, or high-volume periods.

You must pass identity verification (KYC) before redeeming. Additional documentation, including tax forms, may be required depending on prize value and applicable laws.

Account Verification (KYC): What You May Need to Provide

To protect players and prevent fraud, Zanzo Casino may require verification at sign-up, before redemption, or at any time it deems necessary.

Verification may include confirming your identity, age, and address, validating your email and phone number, confirming you’re located in an eligible U.S. jurisdiction, and requesting documentation such as a government-issued ID and proof of address. In some cases, you may be asked to provide tax documentation.

If you fail verification, provide inaccurate information, or refuse requested documents, redemption may be denied and your account may be restricted.

Payments, Packages, and Promotional Coin Bundles

Zanzo Casino may offer GC packages and promotional offers that include free SC as a bonus. You can typically fund GC purchases using supported payment methods such as Bitcoin/BTC, Visa, and MasterCard.

Remember: GC purchases are optional, GC is not redeemable, and any promotional SC included is a bonus - not a sale of SC.

Prohibited Activities: What Can Get You Disqualified

To keep sweepstakes play legitimate, the following are prohibited and may lead to disqualification, forfeiture of SC or prizes, suspension, or permanent closure:

Creating more than one account or using another person’s account.

Using VPNs, proxies, or any method to mask or spoof your location.

Using bots, scripts, automation tools, or any system designed to farm bonuses or manipulate gameplay.

Collusion with other players to exploit promotions, referrals, or redemption processes.

Abusing mail-in requests (including bulk submissions, repeated submissions beyond allowed limits, or false information).

Chargeback abuse, payment fraud, or using stolen payment credentials.

Exploiting errors, glitches, or delays in the platform, including attempting to withdraw or redeem gains created by a malfunction.

If you discover a bug or unexpected behavior, you’re expected to stop play and report it to support rather than taking advantage of it.

Fraud Prevention, Suspensions, and When Prizes Can Be Withheld

Zanzo Casino may apply risk controls to protect the sweepstakes ecosystem. That can include pausing redemptions for review, reversing promotional awards granted in error, limiting access to certain promotions, or requiring additional verification.

Accounts may be suspended or disqualified if the platform reasonably believes you violated these rules or attempted to defraud or exploit the system. If disqualified, SC balances, bonus awards, and redemption requests may be voided.

Responsible Play and Player Support

If you need help understanding these rules or your account status, Zanzo Casino offers support options including FAQ resources, live chat, and email support at support@zanzocasino.com.

For additional brand details and platform features, you can also review the operator profile at Zanzo Casino.

By participating in SC gameplay or promotions, you confirm that you meet eligibility requirements, will follow these Sweepstakes Rules, and understand that sweepstakes participation is designed for entertainment-first play with prize redemption available only when all requirements are satisfied.