FAQ

Creating an account is quick. Choose "Sign Up," enter your details, and confirm any required prompts. Make sure your information is accurate—especially your name and date of birth—because it may need to match your verification documents later.After registering, review and accept the Terms & Conditions. Once you’re in, you can play with Gold Coins (GC) right away and start collecting available promotions. If a sign-up offer is active, it’s typically added automatically once your account is successfully created and you meet the promo requirements.If you ever get stuck during registration, try refreshing your browser, switching networks (Wi-Fi vs. cellular), or using another browser. If the issue continues, contact support so they can help you get set up without missing any limited-time promos.

Zanzo Casino is available to United States residents who are 18+ (or the legal age of majority where you live). Access is not available in certain states, including Idaho, Louisiana, Michigan, Montana, and Nevada.Because eligibility rules can change due to regulatory updates, it’s smart to double-check your location access if you travel or move. If you’re unsure whether your state is eligible, contact support before purchasing any Gold Coin packages or attempting a redemption.Also remember: Zanzo operates as entertainment-only social gaming with sweepstakes-style play. No purchase is necessary to participate, and purchasing Gold Coins does not increase chances of winning.

Zanzo uses two types of coins:Gold Coins (GC) are for social-play games. They’re designed for entertainment value and gameplay only, and they are not redeemable for prizes.Sweep Coins (SC) are used in sweepstakes games. By playing SC games, you can win additional SC and potentially redeem prizes once you meet redemption eligibility requirements (including any gameplay requirements and verification).Think of GC as your "just play and enjoy" currency, and SC as your "sweepstakes entry" currency used in eligible games. If you’re ever unsure which mode you’re in, check the coin balance shown in the game lobby before you spin.

The standard Welcome Bonus is a sign-up reward that grants 100,000 Gold Coins (GC) and 10 Sweep Coins (SC). To qualify, you’ll typically need to create a registered account and accept the Terms & Conditions.In most cases, there’s no complicated process—once your account is set up properly, the bonus is applied automatically or becomes available in your promotions area. If it doesn’t show up, sign out and back in, then check again.Promos can change over time, so always review the current offer details in your account.

Zanzo may occasionally run promotions that don’t require a purchase, but availability can vary. Some promos are automatic (added to your account), while others may be shared through email campaigns, on-site announcements, or social giveaways.If you receive a bonus code, enter it exactly as shown—codes are often case-sensitive and may expire quickly. Also, check the promo’s specific rules (for example, whether it applies to GC, SC, or both).If you believe you’re eligible for a no-deposit offer but can’t find it in your account, reach out to support with the promo details so they can confirm eligibility and help you apply it correctly.

At Zanzo, you can purchase Gold Coin (GC) packages for social-play entertainment. Sometimes these packages are offered at discounted prices, and they may include promotional Sweep Coins (SC) as a bonus.Important points to know: Gold Coins cannot be redeemed for prizes. Any SC included is promotional and follows the sweepstakes rules and redemption requirements. Buying GC does not increase your chances of winning in sweepstakes play.If you see a discounted package, pay close attention to the offer window—these promos are often limited and can rotate out quickly.

Zanzo Casino supports USD and offers multiple payment options, including Visa, MasterCard, and Bitcoin (BTC). Available methods can vary based on your location and banking settings.If a deposit attempt fails, the fix is often simple: confirm your billing details, check available funds, enable online transactions with your bank, or try a different method. For BTC, make sure you’re sending to the correct address and allowing enough time for network confirmations.For the fastest resolution on payment issues, contact support and include the time of the attempt and any error message you received.

If you’re playing with Sweep Coins (SC) and meet eligibility requirements, you may request a prize redemption once you reach the minimum threshold. The typical minimum redemption is 50 SC.Redemption processing usually takes 1-2 business days, though timing can vary depending on verification status and request volume. If you haven’t completed verification yet, your redemption may pause until KYC is approved.To avoid delays, make sure your account details match your documents, and submit requested verification promptly. If your redemption is taking longer than expected, support can provide a status update.

In sweepstakes-style play, promos that award SC often come with a basic gameplay requirement before redemption eligibility—commonly, SC obtained from promotions must be played at least once.In practical terms, that means you’ll need to use those promotional SC in eligible games rather than redeeming instantly. This helps confirm the coins were used for gameplay as intended.Because requirements can differ by promotion, always check the promo terms attached to the specific offer you claimed (Welcome Bonus, referral rewards, giveaway SC, etc.). If anything is unclear, support can explain exactly what’s left for your account to qualify.

KYC (Know Your Customer) verification is a standard identity check used to protect players and keep the platform secure. It’s commonly required before you can redeem prizes.You may be asked for documents such as a government-issued photo ID and proof of address. In some cases, additional tax documentation may be required depending on redemption activity.Best practice: use clear photos, ensure the entire document is visible, and double-check that your account name matches your ID. Completing KYC early can make future redemptions much smoother.

Zanzo Casino is designed to work smoothly on mobile browsers, so you can play on your phone or tablet without needing a separate download in most cases. For the best experience, keep your device updated and use a modern browser.If a game won’t load or runs slowly, try closing extra tabs, clearing cache, switching between Wi-Fi and cellular, or restarting your device. Many performance issues come down to connection strength or stored browser data.If a specific title is repeatedly failing, report the game name and your device type to support so they can investigate quickly.

Zanzo Casino features a wide mix of games powered by well-known studios, including 3 Oaks, Betsoft, Gaming Corps, Gamzix, Jili Games, Kalamba Games, Mancala Gaming, NetGaming, Novomatic, and Playson.That variety means you’ll find different game styles, features, and volatility levels—great if you like switching between quick sessions and longer, strategy-like pacing. If you’re searching for a specific provider, use the lobby filters (when available) to narrow your options.New titles and providers can be added over time, so keep an eye out for fresh releases and rotating promotions tied to featured games.